All new goods sold by SVS are subject to the Sale of Goods Act 1979, and Distance Selling regulations.
This means you have a 14-day cooling-off period in which to verify new goods purchased are of satisfactory quality, as described, and fit for purpose.
However with both new and used goods, it is your responsibility to take adequate precautions to ensure the goods you buy are suitable for your application, vehicle or project. There must be a genuine reason, as independently assessed by a reasonable professional person, as to why you are returning your goods, and the cost of the return must be borne by the customer.
In addition the goods returned must be as-new; undamaged and in resaleable condition. If fitment has been attempted without properly checking the suitability of the goods for sale, then if scuffing, oil marks, damage, dings, dents or scratches are present; the goods may not be acceptable under these regulations for a refund.
These rules do not apply for our custom built products, second-hand parts, services and restoration work, as we are building to order we are unable to accept returns as the goods/vehicles are built for, and therefore fit for, purpose. You should read our aftermarket and second-hand parts warranty and terms of sale for more information on this topic.
With all of that said, we want you happy, so please try to work with us and if you are unsure about whether an item is suitable for you, just ask! If you’ve ordered the wrong part and have unfortunately damaged or marked it, we may accept it with a variable restocking fee of generally 30%. This means we will give you a partial refund towards your item and take it back into stock; once its sold the value remaining will be transferred to you less this restocking fee. Again, for custom products or special orders this may not be possible.
If you need to return an item under warranty, we do not charge for parts or labour but you will be responsible for the cost of sending your item back to us. We would always advise you to send the item back via a tracked and insured method such as Royal Mail Special Delivery and ensure that the item is well packaged to prevent it from being damaged in the post. We will always send the item back to you via insured courier.
We recognise that a good customer experience is key to our success and the longevity of our business. In order to achieve this we must ensure that the quality of our stock and our aftersales service is outstanding whilst still offering a competitively priced product. We may not be perfect but we do genuinely care and strive to offer the best possible service to our customers and that is why we have reinvested a considerable percentage of our margin into a what we feel is a fantastic warranty service designed to ensure that our customers are 100% happy with their purchase and return again and again.
SVS will not be held liable for any consequential, third party or other losses incurred through fitment of parts supplied by us in good faith whether down to consumer error or not; our liability is limited to the value of the goods themselves.
With respect to second-hand parts, these parts have often seen tens or even hundreds of thousands of miles’ worth of service. We will always try to quote the estimated usage of parts but you should assume if nothing is stated they were removed from a car with over 100k on the clock. Parts will therefore be subject to wear and tear, normal marks and degradation from usage and handling, and its expected that parts are not “as new”. For example, a 20 year old dashboard may have suffered slight discolouration in the sun, or be curling at unturned edges. This would be expectable. If its had 4 holes drilled for a phone charger, thats not expectable and we would always try to comment in the listing. Where there have been modifications, holes drilled, cracks or scratching over and above what is expectable, we will always try to comment on this in the product listing. However please note we may list multiple stock items of one product under the same photograph so while condition should never be worse than shown in the picture, it may differ without our knowledge.
Similarly with respect to stock items, the quantity in stock does indicate the amount we expect to be able to provide from vehicles or parts in hand. We may discover if you order something that has not been removed from a vehicle and catalogued, that the part is unsalvageable, unfit for use, or damaged on removal. Its generally our policy to inform the customer and either repair or refurbish the part free of charge if possible, offer a discount, or a full refund if the customer decides not to go ahead. Similarly, some goods may be up for sale on other sales sites such as Ebay or Gumtree; therefore they may sell and before we update the site, sell in duplicate. In this case, our policy in the event of such an error would be a full refund unless the customer preferred a discount code or other remedy.
In the event a customer is unhappy due to any unforeseen circumstances, we may at our complete discretion charge a 15% restocking fee if the item is returned for a refund. Alternatively we can offer credit notes or voucher codes against future work again at our discretion.
If we believe a part has been damaged in fitment then we may at our absolute discretion refuse to entertain a request for a return, exchange or refund.
If a part has been damaged in handling, the customer must sign for the package ‘damaged’ and return photos to us within 2 working days of receipt for us to be able to process a claim with most couriers.
Any work carried out on our premises is fully warrantied but clients agree to indemnify SVS from any alleged cosmetic damage, damage caused or revealed by rusted, broken or unsuitable parts previously fitted to their vehicle, or damage they themselves cause on our premises to their own property.